Returns
Returns & Exchanges
We want you to love your jewellery. If something isn’t right, here’s how returns work for online and in-store purchases.
Online purchases (14-day returns)
- Return window: 14 days from delivery.
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How to return:
- Free in-store drop-off at our Surrey showroom during opening hours, or
- By mail (customer pays return shipping). Prefer a prepaid label? We can provide one and deduct the carrier’s actual cost from your refund.
- Condition: unworn, tags attached, original packaging included.
- Exchanges: exchanges are not offered for online orders. Eligible items may be returned according to this policy, and a new order can be placed separately.
- Refunds: issued to the original payment method within 2 business days of inspection. After the refund is issued, your bank or payment provider may take up to 10 business days to post it to your account.
- Defects/damage on arrival: email us within 48 hours—return shipping is on us, and we’ll replace or refund.
Non-returnable items
- Worn or used items
- Custom or altered pieces
- Gift cards and other final-sale items
In-store purchases
Final sale. Items purchased at the physical showroom are not eligible for return or exchange.
Start a return
Email support@indianjewellery.com with your order number, item(s), and reason. We’ll reply with instructions and, if requested, a prepaid label whose actual carrier cost will be deducted from your refund.
Drop-off location & hours
IndianJewellery.com by Wedding Bazaar
8128 128 St #330, Surrey, BC V3W 1R1
Daily 11:00–19:00 • +1-778-565-3322
View on Google Maps
Frequently asked questions
What is your return window for online orders?
You can return online purchases within 14 days of delivery.
How can I return an online order?
Return it by mail or drop it off free at our Surrey showroom during opening hours.
Who pays for return shipping for online orders?
Customers are responsible for return-by-mail shipping on regular returns. We can provide a prepaid label and deduct the carrier’s actual cost from your refund, or you may use your own label. If an item arrives damaged or defective, return shipping is covered by IndianJewellery.com.
Do you offer exchanges for online orders?
No. Exchanges are not offered for online orders. An eligible item may be returned according to this policy, and a new order can be placed separately.
Are in-store purchases returnable?
In-store purchases are final sale and not eligible for return or exchange.
Which items are non-returnable?
Worn items, custom or altered pieces, gift cards and other final-sale items are non-returnable.
When will I receive my refund?
Approved refunds are issued to the original payment method within 2 business days of inspection. After the refund is issued, your bank or payment provider may take up to 10 business days to post it to your account.
What if my item arrives damaged or defective?
Contact support@indianjewellery.com within 48 hours of delivery. We’ll cover return shipping or accept an in-store drop-off and provide a replacement or refund after inspection.