Returns
Returns & Exchanges
We want you to love your jewellery. If something isn’t right, here’s how returns work for online and in-store purchases.
Online purchases (14-day returns)
- Return window: 14 days from delivery.
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How to return:
- Free in-store drop-off at our Surrey showroom during opening hours, or
- By mail (customer pays return shipping). Prefer a prepaid label? We can provide one and deduct the carrier’s actual cost from your refund.
- Condition: unworn, tags attached, original packaging included.
- Refunds: issued to the original payment method within 2 business days of inspection.
- Defects/damage on arrival: email us within 48 hours—return shipping is on us, and we’ll replace or refund.
Non-returnable items
- Worn or used items
- Custom or altered pieces
- Gift cards and other final-sale items
In-store purchases
Final sale. Items purchased at the physical showroom are not eligible for return or exchange.
Start a return
Email support@indianjewellery.com with your order number, item(s), and reason. We’ll reply with instructions (and a prepaid label option, if you prefer).
Drop-off location & hours
IndianJewellery.com by Wedding Bazaar
8128 128 St #330, Surrey, BC V3W 1R1
Daily 11:00–19:00 • +1-778-565-3322
View on Google Maps
Frequently asked questions
What is your return window for online orders?
You can return online purchases within 14 days of delivery.
How can I return an online order?
Return by mail or drop off free in-store at our Surrey showroom during opening hours.
Who pays for return shipping for online orders?
Customers are responsible for return-by-mail shipping. We can provide a prepaid label and deduct the carrier’s actual cost from your refund, or you may use your own label.
Are in-store purchases returnable?
In-store purchases are final sale and not eligible for return or exchange.
Which items are non-returnable?
Worn items, custom or altered pieces, gift cards and other final-sale items are non-returnable.
When will I receive my refund?
Refunds are processed within 2 business days after inspection to the original payment method.
What if my item arrives damaged or defective?
Contact support@indianjewellery.com within 48 hours of delivery. We’ll cover return shipping or accept an in-store drop-off and provide a replacement or refund after inspection.