Returns
We want you to feel confident choosing your jewellery. Here is how returns work for online and in-store purchases.
Online purchases
Online purchases may be returned within 14 days of delivery, provided they meet the conditions outlined below.
- Return window: You have 14 days from the date your order is delivered to request a return.
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How to return:
- Free in-store drop-off at our Surrey showroom during regular opening hours, or
- Return by mail, with return shipping paid by the customer.
- Prepaid return label: If you prefer, we can provide a prepaid return label and deduct the carrier’s actual cost from your refund.
- Return condition: Items must be unworn, in their original condition, with all tags still attached and the original product packaging included.
- Exchanges: Exchanges are not offered for online orders. A returnable item may be returned according to this policy, and a new order can be placed separately.
- Refunds: Approved refunds are issued to the original payment method within 2 business days after the returned item has been received and inspected. Your bank or payment provider may then take up to 10 business days to post the refund to your account.
- Damaged or defective items: Contact us within 48 hours of delivery if an item arrives damaged or defective. We will cover the return shipping or accept a free in-store drop-off and provide a replacement or refund after inspection.
- Order cancellations: Cancellation requests may be submitted before fulfilment. Once an order has been fulfilled, it cannot be cancelled, but the online return policy will apply after delivery.
Non-returnable items
- Worn or used items
- Items with tags removed
- Custom or altered pieces
- Gift cards
- Items clearly marked as final sale at the time of purchase
In-store purchases
Final sale. Items purchased at our physical showroom are not eligible for return or exchange.
Start a return
Email support@indianjewellery.com with your order number, the item or items you wish to return, and the reason for the return. If an item arrived damaged or defective, please also include clear photos of the issue.
We will reply with return instructions and, when requested, a prepaid return label whose actual carrier cost will be deducted from your refund.
Showroom drop-off location and hours
IndianJewellery.com
8128 128 St #330
Surrey, BC V3W 1R1
Canada
Daily 11:00 AM–7:00 PM
+1 778-565-3322
View on Google Maps
Frequently asked questions
What is the return window for online orders?
Online purchases may be returned within 14 days of delivery, provided they meet the conditions outlined in this policy.
What condition must a returned item be in?
The item must be unworn, in its original condition, with all tags still attached and the original product packaging included.
How can I return an online order?
You can return it by mail or drop it off free at our Surrey showroom during regular opening hours.
Who pays for return shipping?
Customers are responsible for return-by-mail shipping on regular returns. We can provide a prepaid return label and deduct the carrier’s actual cost from your refund, or you may arrange your own return shipping. If an item arrives damaged or defective, return shipping is covered by IndianJewellery.com.
Do you offer exchanges for online orders?
No. Exchanges are not offered for online orders. A returnable item may be returned according to this policy, and a new order can be placed separately.
Can I cancel an online order?
Cancellation requests may be submitted before fulfilment. Once an order has been fulfilled, it cannot be cancelled, but the online return policy will apply after delivery.
Are in-store purchases returnable?
No. Purchases made at our physical showroom are final sale and are not eligible for return or exchange.
Which items are non-returnable?
Worn or used items, items with tags removed, custom or altered pieces, gift cards, and items clearly marked as final sale at the time of purchase are non-returnable.
When will I receive my refund?
Approved refunds are issued to the original payment method within 2 business days after the returned item has been received and inspected. Your bank or payment provider may then take up to 10 business days to post the refund to your account.
What if my item arrives damaged or defective?
Contact support@indianjewellery.com within 48 hours of delivery and include your order number and clear photos of the issue. We will cover the return shipping or accept a free in-store drop-off and provide a replacement or refund after inspection.